Understanding customer needs is the most effective way to create more meaningful relationships. By inspiring customers, we connect shoppers with brands.
Through thinking beyond technology and considering the whole end-to-end shopper journey – from inspiration to purchase through to browse, exit and returning either instore or online – retailers really can achieve more.
Delivering a truly omni-channel experience causes higher levels of customer loyalty to the brand, resulting in a 20% higher spend vs multi-channel shoppers.
Be inspired on how to achieve more here.